Rider Engagement Associate

About the role

Deliveroo, now part of DoorDash, is looking for a Rider Engagement Associate to join its UAE team. The role supports rider commercial perks and partnerships, road safety initiatives and seasonal engagement campaigns, and will grow to own specific workstreams. It reports directly to the Middle East Rider Engagement Manager, who sits in Rider Operations.

Key responsibilities

• Identify and pursue rider benefit partnerships (grocers, restaurants, bike service shops) to strengthen the non-monetary rider proposition.
• Support the creation and rollout of rider communications and campaigns.
• Support road safety programmes, including workshops and collaboration with local authorities and the Public Affairs team.
• Track and report on initiative success, such as rider satisfaction and redemption rates.
• Organise and run in-person rider events, such as Iftar gatherings during Ramadan and heat-relief campaigns in summer.

Required profile

• 1-3 years of experience in operations, partnerships, sales, marketing and community engagement.
• Bachelor's degree in Business, Marketing, Communications or a related field.
• Strong written and verbal English; Hindi/Urdu is a plus.
• Interest in crafting clear rider campaign communications.
• Comfortable with market research and external outreach; event coordination experience is a plus.

Required skills

• Google Workspace tools and Excel/Sheets.
• Canva or similar design tools are a plus.