Sales Coordinator

About the role

The Sales Coordinator will be the backbone of the sales office, ensuring smooth handling of enquiries, lead routing and documentation. This position supports the sales team in a dynamic hotel environment within the Accor network.

Key responsibilities

• Manage incoming enquiries via phone and email, schedule appointments and arrange client visits.
• Update CRM entries, client profiles, contact databases and maintain accurate sales activity logs.
• Prepare and format quotations, letters, presentations, agreements and ensure version control.
• Compile daily, weekly and monthly sales activity reports and account production summaries.
• Maintain calendars, meeting minutes, action trackers and deadlines for the sales team.
• Liaise with Reservations, Revenue, Finance, Marketing and Events on commercial requests and client requirements.
• Keep presentation materials, rate sheets, brochures and shared folders up‑to‑date.
• Arrange client hospitality, site‑inspection schedules and meeting rooms as needed.

Required profile

• Minimum 1 year of experience in sales administration, hotel coordination, reservations support or similar office role.
• Excellent attention to detail, strong organisational skills and ability to manage multiple priorities.
• Professional verbal and written English communication with a client‑service attitude.
• Ability to handle confidential commercial and departmental information responsibly.

Required skills

• Proficiency in Microsoft Excel, Word, Outlook and PowerPoint.
• Experience with CRM systems or hotel property management software (advantageous).