Sales Manager – Groups

About the role

Fairmont The Palm, a luxury resort on the Palm Jumeirah in Dubai with 391 rooms and suites and 11 food and beverage outlets, is hiring a Sales Manager – Groups. The role is responsible for meeting sales targets and developing group and banquet business.

Key responsibilities

• Meet sales objectives on a monthly, quarterly and yearly basis.
• Solicit group and banquet business through action plan preparation and execution.
• Establish quotes based on group pricing strategy, confirmed by written contracts.
• Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms.
• Maintain account, contact, activity and business details in Anais.
• Work closely with the Catering & Conference Service Department so that contract details are delivered and guests leave satisfied.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Balance operational, administrative and hospitality needs and follow departmental policies and procedures.

Required profile

• Previous 5-star hotel sales experience is required.
• Established contacts with local DMCs and corporate accounts; experience with international groups is a plus.
• University or college degree in a related discipline preferred.
• Excellent written and verbal communication, strong interpersonal and problem-solving skills, and reliability.
• Ability to focus on guest needs while remaining calm and courteous.

Required skills

• Computer literacy in Microsoft Windows applications and/or other relevant software.
• Use of Lanyon, Cvent and Meeting Broker for RFPs.
• Use of Anais for account management.