Sales Trainer - MEAI Retail Network

About the role

A hands-on, agile and business-oriented training professional is sought to manage an assigned regional scope and support the delivery of the MEAI sales training agenda. Depending on experience, the successful candidate may also act as a trusted deputy to the Senior Regional Training Manager. The role supports sales training across the MEAI retail network, strengthening product knowledge, selling skills and the luxury client experience, and provides dedicated training support for boutique openings, renovations and revamps.

Key responsibilities

• Contribute to the regional sales training strategy by identifying needs, developing solutions and evaluating training impact.
• Manage assigned training-content projects, turning business and product information into engaging learning materials.
• Partner with boutique and retail managers, local trainers and stakeholders to identify development needs and implement action plans.
• Manage the training workstream for boutique openings, renovations and revamps, including readiness assessments, pre-opening training, on-site coaching and post-opening follow-up.
• Coordinate with Retail, Store Planning, Operations, HR and boutique leadership to align training with project timelines.
• Deliver classroom, virtual, in-store and train-the-trainer sessions on product, brand, selling skills and client experience.
• Support onboarding and refresher training for new and existing retail employees.
• Conduct store visits to coach teams and develop follow-up actions from mystery shopping results, retail KPIs and participant feedback.
• Coordinate training activities, external partners and logistics, maintain dashboards and report results.
• For a senior appointment, act as deputy to the department lead and coordinate selected regional workstreams.

Required profile

• At least five years of experience in a comparable training role within retail, luxury, hospitality or a client-centric environment.
• Ability to independently manage multiple boutiques, markets or training projects.
• Luxury sensitivity and the ability to act as a credible Maison ambassador.
• Willingness to travel about 50% of the time within the MEAI region.

Required skills

• Strong facilitation, coaching and presentation skills across classroom, digital and in-store formats.
• Project management and organizational skills in fast-moving opening and renovation schedules.
• Fluent English; Arabic is an advantage.
• Proficiency in PowerPoint, Excel and virtual-learning platforms.