Security Expeditor

About the role

The Security Expeditor ensures the safe transport of high‑value commodities and manages the escalation process for truck breakdown incidents. Working closely with expeditors, transporters and warehouse teams, the role guarantees timely communication with clients and internal stakeholders while driving corrective actions.

Key responsibilities

• Monitor and track daily breakdown incidents and trigger escalation steps according to the SOP (Day 0‑10+).
• Collect, verify and report GPS data, visuals and incident details for internal and client reporting.
• Draft and send structured client communications at each escalation stage (Day 4, 6, 8, 10+).
• Coordinate transshipment execution, ensuring proper documentation and client notification.
• Maintain transporter performance records, recommend blacklisting for repeated failures and work with finance on payment holds/releases.
• Conduct root‑cause analysis for repeated breakdowns and submit findings to management.
• Verify security charges in the system, reconcile invoices from security suppliers and support finance with invoicing details.
• Generate weekly/monthly transporter performance reports and address queries from transporters and escort companies.

Required profile

• Strong problem‑solving and decision‑making ability under pressure.
• Excellent written and verbal communication skills for clients and internal teams.
• High attention to detail with ability to analyse data and identify trends.
• Negotiation and conflict‑resolution capabilities.

Required skills

• GPS data collection and verification.
• Invoice reconciliation.
• Root cause analysis.