Senior Community Manager

About the role

We are seeking a Senior Community Manager to lead the design and growth of a multi‑layered ecosystem of contributors, enterprise clients, partners, and users in the United Arab Emirates. This strategic role goes beyond traditional community management, focusing on building scalable human networks that generate long‑term value and trust.

Key responsibilities

• Define and design the overall ecosystem structure, outlining how each stakeholder group interacts and creates shared value.
• Develop and maintain multi‑stakeholder relationship strategies to strengthen trust and engagement.
• Identify ecosystem risks, sentiment shifts, and trust gaps early, and implement communication plans to address them.
• Build feedback loops between the community and product teams, translating insights into actionable recommendations.
• Create rituals, recognition systems, and narrative frameworks that reinforce identity and belonging.
• Support strategic expansion by evaluating new segments and markets through a community lens.
• Collaborate with senior leadership to improve ecosystem resilience, reduce fragmentation, and increase stakeholder retention.

Required profile

• 6‑10+ years of experience in community management, ecosystem leadership, or network‑based roles.
• Proven experience with multi‑sided platforms such as marketplaces, SaaS ecosystems, or distributed networks.
• Strong ability to build relationships across diverse stakeholder groups, including enterprise and grassroots communities.
• Strategic mindset with deep understanding of network effects and ecosystem dynamics.
• Analytical comfort with engagement, retention, and health metrics.
• Excellent communication skills for both executive and community audiences.
• High emotional intelligence and a strong sense of ownership.

Required skills