Senior Customer Service Executive - Customs

About the role

The Customs Executive ensures the efficient documentation and clearance of vehicle imports through Abu Dhabi ports, supporting high customer satisfaction and business objectives. The role involves meticulous reporting, coordination with internal and external customers and stakeholders, and assistance in process optimization. It is open to UAE Nationals.

Key responsibilities

• Ensure timely documentation, clearance and supply of all vehicle imports through Abu Dhabi ports.
• Prepare and submit Fuel Consumption Reports (AFL Fleet and new units) on time.
• Assist in the timely clearance of required vehicles so they reach customers promptly.
• Support the Senior Customs Administrator with Bills of Entry and duty payment-related documents.
• Coordinate with internal and external customers to meet set goals, together with the Senior Customs Administrator.
• Maintain fueling records for AFL Fleet and new vehicles, ensure compliance with customer requirements and efficient use of Fuel Cards, and report any discrepancies or misuse of fuel or cards to management.
• Help prepare monthly billing statements for the Regional Operations Manager and requirements for staff customs and port pass processing.

Required profile

• Degree in any discipline.
• Minimum of 7 years of experience in customs operations or similar fields.
• Proficiency in customs processes and procedures, including customs passes.
• Excellent communication skills and the ability to lead and coordinate efficiently.

Required skills

• Thorough understanding of customs and clearance processes.
• Strong organizational skills with attention to detail.
• Ability to manage and report on key operational tasks efficiently.