Senior eDiscovery Project Manager

About the role

The Senior e-Discovery Project Manager oversees litigation support projects and is ultimately responsible for their quality and timeliness. The role builds relationships with clients, learns their technical specifications and advises on best practice, while identifying and solving potential project problems early. It also sits within the TLS global information security management team, which covers the Australian information security management system (ISMS) aligned with ISO 27001, and acts as the main point of contact for security and incident management.

Key responsibilities

• Manage the full life cycle of litigation support projects, tracking delivery schedules, quality assurance and scope changes
• Communicate with clients, offering proactive solutions and answering questions about web hosting software and application administration
• Use Relativity and LAW to run document productions, including bates stamping, load files and OCR, and design custom event handlers and Relativity scripts
• Work with production staff to allocate resources and act as liaison between them and the client
• Attend client meetings with sales teams to help close deals and handle special projects
• Act as main contact for incident management, security breaches and internal and external audits, including client audits
• Contribute to the ISMS: risk identification, policy development, compliance checks, security training, access audits and continuous improvement

Required profile

• Bachelor's degree or JD
• At least 2 years of eDiscovery project management experience; vendor experience preferred
• High-level problem-solving, multi-tasking and relationship management skills, with negotiation and communication abilities
• Willingness to work overtime, evenings and weekends, and to stay reachable by phone or email when away from the office

Required skills

• Document imaging, printing, coding and electronic data processing
• Relativity, IPRO, LAW PreDiscovery, Concordance, Summation or another review database application (a must)
• MS Office, including MS Access
• Desired: SQL, Visual Basic, RCA certification, ISO 27001 or similar, and knowledge of Windows operating systems