Senior Executive – Pricing & Customer Service

About the role

Fortune Shipping & Logistics LLC is looking for a Senior Executive – Pricing & Customer Service to support its freight forwarding and logistics operations in Dubai. The role covers freight quotations, rate negotiations with shipping partners, market analysis and customer relationship management. It is a full-time position with an estimated monthly salary of AED 7,500 to AED 10,500.

Key responsibilities

• Prepare accurate and competitive freight quotations based on customer requirements.
• Obtain and compare freight rates from shipping lines, NVOCCs and logistics partners.
• Monitor freight market trends and develop profitable pricing strategies.
• Coordinate with customers, shipping partners and internal teams for smooth service delivery.
• Build long-term customer relationships and respond promptly to pricing inquiries.
• Evaluate pricing options to balance competitiveness, profitability and customer expectations.
• Maintain accurate pricing records and support quotation management.

Required profile

• Diploma level education; graduation is required.
• At least five years of relevant experience in freight forwarding, shipping or logistics.
• Strong understanding of freight forwarding operations, shipping line rates, NVOCC pricing and freight quotations.
• Excellent written and verbal communication, negotiation and customer relationship management skills.
• Attention to detail, commercial awareness, coordination, problem-solving and customer service.