Senior Information Technology Manager

About the role

A Dubai-based organisation is looking for a technically strong Senior IT Manager to lead its security, network infrastructure and telephony/Unified Communications environment. The role takes end-to-end ownership of cybersecurity architecture, incident response, enterprise networking, cloud/hybrid infrastructure, disaster recovery and SIP/PBX telephony platforms, and leads technical teams, manages vendors and presents infrastructure and security risks to senior stakeholders.

Key responsibilities

• Own and strengthen cybersecurity across network, endpoint, cloud and identity layers.
• Manage NGFW, EDR, SIEM, PAM, vulnerability management, penetration testing and incident response.
• Design and manage enterprise LAN/WAN, SD-WAN, wireless, server-room and hybrid cloud infrastructure.
• Oversee backups, disaster recovery, business continuity, redundancy and failover.
• Manage SIP trunking, PBX/UC platforms, call routing, mobile/SIM fleets and telecom vendors.
• Drive ISO 27001 and DESC ISR compliance, audit readiness, policies, SOPs and evidence.
• Lead, mentor and develop IT engineers, network/security administrators and telephony/UC teams.
• Manage vendors, contracts, SLAs and budgets, and act as escalation point for critical incidents.

Required profile

• 8-10 years of progressive, hands-on IT experience in cybersecurity, enterprise networking and telephony/UC.
• At least 3 years of team leadership or managerial experience.
• Experience supporting ISO 27001 or equivalent information-security frameworks and audits.
• Willingness to provide 24/7 escalation support during major outages or changes.

Required skills

• Security architecture, incident response, enterprise network design and SIP/PBX platforms.
• CISSP or CISM; CCNP, CCIE or equivalent networking certification.
• ISO/IEC 27001 Lead Implementer or Lead Auditor.
• Strongly preferred: Fortinet NSE, Palo Alto PCNSE, Azure/AWS administrator or architect certification, ITIL Foundation and/or PMP, CompTIA Security+ and/or Network+.