Senior Internal Control Officer – Operational Risk (UAE Nationals Only)

About the role

We are looking for a Senior Internal Control Officer to join the Operational Risk Unit of our Retail Banking Group. The role supports the Director of Business Controls, Risk & Governance and ensures a robust risk and governance framework across mortgage operations.

Key responsibilities

• Track monthly MER, follow up on closures and produce reports.
• Prepare incentive and broker payouts for the mortgage team according to approved plans and contracts.
• Enter mortgage payments in the vendor management system to guarantee timely processing.
• Conduct regular visits to vendor offices to verify calling activities, transmittals, records and adherence to clean‑desk policies.
• Coordinate remediation and closure of CRS, FATCA, EID and KYC compliance cases with CAM/Business.
• Review and approve onboarding requests, SOP revisions, SLA updates and OPM documents.
• Report potential frauds to the Finance & Investigation team and perform RCSA sample testing.
• Support audit readiness, close audit items, RAR and QA issues, and lead ad‑hoc projects assigned by the line manager.

Required profile

• UAE nationals only.
• Experience in governance, risk and control functions within a mortgage or retail banking environment.