Senior IT Operations & Functions Engineer (L1/L2 Support)

About the role

A Senior IT Operations & Functions Engineer is needed in Dubai, working on-site, with immediate to 15-day notice period. The role covers L1/L2 IT support, network troubleshooting, SaaS administration and IT policy and asset management.

Key responsibilities

• Troubleshoot network issues involving LAN/WAN, VPN, DNS/DHCP and Wi-Fi.
• Manage IT policies, access controls, data security and compliance documentation.
• Administer SaaS applications, user accounts, licenses and access requests.
• Provide first-level support for Azure, AWS and GCP user-level issues.
• Monitor endpoint, storage and software license utilization.
• Manage employee onboarding/offboarding and the IT asset lifecycle.
• Handle support tickets, resolve issues and escalate complex problems when required.

Required profile

• 3+ years of experience in IT Support or IT Operations.
• Bachelor's degree or diploma in IT, Computer Science or a related field.
• Certifications such as CompTIA A+, Network+, ITIL Foundation or Microsoft MD-102/AZ-900 are preferred.

Required skills

• L1/L2 IT support and basic ITIL knowledge.
• Google Workspace, Active Directory, Azure AD, JumpCloud, SSO and MFA.
• Network troubleshooting: VPN, LAN/WAN, DNS/DHCP and basic firewall concepts.
• Endpoint management tools such as ManageEngine and JumpCloud.
• CrowdStrike alert triage and SaaS administration.
• Jira Service Desk, Windows 11, macOS and basic Linux.
• Basic cloud knowledge of Azure, AWS or GCP.