Senior Officer - Billing Operations

About the role

Transguard Group is recruiting a Senior Officer for Billing Operations to join its Finance Team at its headquarters in DAFZA, Dubai Airport Free Zone. The role covers the end-to-end execution of billing processes, from data extraction and validation to invoice preparation and reconciliation, ensuring invoices are accurate, timely and aligned with commercial contracts. It also supports process improvements and automation to reduce manual work across assigned Business Units.

Key responsibilities

• Ensure unbilled revenue stays within target and meet Time to Invoice targets by optimising billing cycle timelines.
• Deliver hard and soft savings through CI process-improvement initiatives and support continuous improvement of billing processes.
• Maintain accurate, well-documented invoicing, keep invoice trackers complete and traceable, and resolve internal and external billing queries promptly.
• Process and validate credit notes, support credit/debit note calculations, and raise ARF/ORF requests for new and amended contracts.
• Maintain and update billing master data in Oracle and Excel, extract and validate billing data, reconcile source data with system outputs and perform invoice-to-GTN reconciliations.
• Validate billable data against payroll data, interpret contract terms to apply accurate billing rules, and generate ad-hoc invoices.
• Identify billing errors and revenue leakage risks, ensure audit compliance, analyse billing trends and escalate risks or anomalies.
• Provide accruals and re-accruals for pending invoices to FP&A or relevant stakeholders.
• Identify automation opportunities, propose controls and standardise templates to improve accuracy, efficiency and turnaround times.

Required profile

• Bachelor of Commerce or diploma in a related field preferred but not mandatory.
• Proven experience in billing/invoicing and end-to-end billing operations.
• Good understanding of commercial contracts and billing structures.
• Strong problem-solving, communication and stakeholder management skills.

Required skills

• Advanced MS Excel (data handling, formulas, reporting).
• Working knowledge of Oracle ERP and billing systems.
• Analytical skills with experience handling large datasets.