Senior Officer - Corporate Monitoring

About the role

The Roads and Transport Authority (RTA) is hiring a Senior Officer for Corporate Monitoring, a full-time position focused on strategy support, operations coordination, record keeping and process improvement within its administration. The role also involves supporting managers with HR-related tasks and mentoring junior officers.

Key responsibilities

• Support departmental objectives by delivering administrative and reporting work on time, aligning practices with RTA policies, quality standards and information security requirements, and monitoring KPIs so the department is ready for audits and compliance reviews.
• Coordinate schedules, meetings and appointments, and prepare agendas, minutes and follow-up reports.
• Supervise administrative workflows (correspondence, circulars, documentation) using systems such as Tarasul, GRP, CRM and Aconex, and monitor attendance, leave and permissions in the Time & Attendance/GRP system.
• Maintain databases, archives and filing systems for records, invoices, receipts, permits and inspection results, and follow up on regulatory requirements, fines, renewals and compliance activities.
• Support managers with HR tasks such as new joiner logistics, training records, resignations, clearances and certificates.
• Manage office supplies, petty cash (if applicable) and procurement requests, and prepare official letters, progress reports and monthly/quarterly achievement summaries.
• Coordinate with RTA agencies, sectors and external entities on cross-functional projects, and ensure confidential documents are handled securely.
• Recommend and implement improvements to administrative processes, workflows and reporting, and mentor Officers and administrative staff.
• Promote digital tools, automation and knowledge management, and monitor compliance with internal SLAs, quality audits and award submissions.

Required profile

• Diploma or bachelor's degree in Business Administration, Information Technology, Office Management or Public Relations.
• 0-2 years of experience for a bachelor's degree holder; 5+ years for a diploma holder.
• Certified Administrative Professional (CAP) and Office Management certification.
• Nationality limited to UAE.

Required skills

• General administrative practices
• Systems and application management
• Technical reporting