Senior Personal Banker – DST

About the role

The Senior Personal Banker – DST is responsible for driving sales of personal banking products and services, managing customer relationships and ensuring compliance with regulatory standards within Mashreq. The role involves meeting monthly sales targets, prospecting high‑value segments, and delivering a seamless end‑to‑end customer experience.

Key responsibilities

• Achieve monthly sales targets for the financial year.
• Prospect targeted customer segments through phone calls and face‑to‑face visits.
• Present and sell all personal banking products and services ethically and professionally.
• Manage relationships with approved corporate clients, developing key contacts.
• Conduct micro‑marketing activities such as kiosk events and direct marketing.
• Handle objections to secure product sales or payroll transfers.
• Ensure end‑to‑end customer turnaround time (TAT) meets quality guidelines.
• Maintain strict compliance with KYC, FATCA, AML/CTF and bank policies.
• Record all sales activities in daily reports and update the CRM system.
• Participate in team activities, trainings, and compliance programs.

Required profile

• Sales background with confidence, persistence and strong verbal and written communication.
• Basic knowledge of retail banking products, service policies and processes.
• Minimum of 2 years of sales experience in any discipline.