Service Advisor - MG Dealership

About the role

Ali & Sons Marine Engineering Factory (ASMEF), an established automotive organisation in the UAE, is hiring a Service Advisor in Abu Dhabi. The role provides professional customer service, understands and addresses vehicle servicing needs, coordinates repairs with the workshop team, achieves labour and parts sales targets and maintains a high Customer Satisfaction Index.

Key responsibilities

• Create pre-orders and job cards in the Dealer Management System (DMS) with accurate customer details and vehicle concerns.
• Record notes, comments, existing damage and missing items at vehicle reception, obtain customer signatures and complete documentation.
• Coordinate with the Foreman to define the work needed and prepare accurate job cards.
• Keep customers informed of repair progress and follow up regularly.
• Maintain and update Work-in-Progress (WIP) reports and assist other Service Advisors.
• Assess whether repairs fall under warranty, obtain customer approval and keep supporting records.
• Review service history, advise on servicing and maintenance, and use knowledge of MG vehicles to recommend services.
• Work with the Customer Relations Representative to resolve complaints and support labour and parts sales targets.
• Complete online training, keep the work area clean, follow health, safety and quality procedures and perform other duties assigned by the Service Manager.

Required profile

• Minimum 3 years of relevant experience in automotive aftersales or a similar Service Advisor role; customer handling, workshop coordination and job card management experience preferred.
• Bachelor's degree in any discipline or Diploma.
• Fluency in English and Arabic preferred.
• Valid driving licence is mandatory.
• Previous experience with MG vehicles is an advantage.