Service Advisor – Volvo Trucks

About the role

The Service Advisor will be the primary point of contact for Volvo Trucks customers throughout their service journey, translating technical concerns into clear repair instructions and ensuring high‑quality, timely repairs.

Key responsibilities

• Welcome customers, understand vehicle concerns and document service requirements.
• Prepare detailed repair orders and service estimates for workshop execution.
• Explain recommended repairs, costs and expected completion times to customers.
• Coordinate with workshop teams to monitor progress and ensure timely completion.
• Communicate proactively about repair status, additional work and delivery commitments.
• Verify completed work against orders and invoices before handover.
• Deliver vehicles, explain completed repairs and associated charges.
• Promote relevant service and maintenance solutions to meet customer needs.
• Maintain accurate service records and ensure compliance with dealership after‑sales standards.

Required profile

• Minimum 5 years of experience as a Service Advisor or in a similar after‑sales role within an automotive dealership or authorised service centre.
• Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.
• Valid UAE driving licence.

Required skills

• Hands‑on experience with dealer management systems and ERP software.
• Proficiency in Microsoft Office applications.