Service Designer – Talent Pool (Dubai)

About the role

The Service Designer will join VIVO Defence Services’ talent pool in Dubai, supporting client‑focused research and design initiatives across the UAE and KSA. Working from the corporate office, you will help translate human insights into actionable service concepts that improve public‑service outcomes.

Key responsibilities

• Plan, coordinate and conduct customer research including interviews, focus groups and usability testing.
• Create journey maps, personas, prototypes and workshop materials to uncover needs and pain points.
• Analyse qualitative data, extract insights and deliver high‑quality reports and presentations.
• Present research proposals and service‑design deliverables confidently to clients and internal stakeholders.
• Apply design‑thinking methods to develop concepts, recommendations and, where required, prototypes.
• Support business‑development activities by contributing expert content to proposals, pitches and client meetings.
• Deliver small‑ to medium‑sized projects with minimal oversight or collaborate within multidisciplinary teams.

Required profile

• Strong verbal and written communication skills.
• Ability to work collaboratively with clients and cross‑functional teams.
• Experience in service‑design or customer‑experience research environments.
• Willingness to work onsite in Dubai.

Required skills

• Customer research techniques (interviews, focus groups, usability testing).
• Journey mapping, persona development and prototyping.
• Design‑thinking methodology.
• Data analysis and insight synthesis.