Service Point Advisor – Part Time

About the role

The Service Point Advisor provides front‑line support to DHL customers, handling inquiries by phone and at the counter. Working in Dubai, you will ensure shipments are processed efficiently while promoting DHL’s value‑added services.

Key responsibilities

• Greet customers professionally and address their inquiries in a courteous manner.
• Process shipments at the counter, generate accurate airway bills, and enter required data.
• Promote and sell DHL products such as Insurance, Import Express, and TDD.
• Follow up on customer requests and direct them to the appropriate DHL department.
• Maintain knowledge of DHL network, pricing, transit times, customs paperwork, and related services.
• Identify recurring issues and suggest corrective actions.
• Handle complaints, aiming for full resolution with minimal escalation.
• Contribute to revenue targets through active participation in sales programmes.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work both independently and as part of a team.
• Professional demeanor and ability to represent DHL positively.
• Attention to detail and accuracy in data entry.
• Flexibility to work part‑time hours as needed.

Required skills