Social Compliance Manager – Retail

About the role

The Social Compliance Manager will lead the development and implementation of a risk‑based social compliance and human‑rights framework across Majid Al Futtaim’s retail operations and third‑party suppliers. The role ensures adherence to international standards, responsible sourcing policies, and local labour regulations while driving assessments, investigations and stakeholder engagement across multiple geographies.

Key responsibilities

• Conduct social compliance risk assessments and maintain supplier risk registers.
• Lead supplier pre‑qualification assessments (PQAs) and ongoing compliance monitoring.
• Ensure alignment with the Human Rights Policy, supplier code of conduct and ethical recruitment standards.
• Manage corrective action plans (CAPs) and track remediation progress.
• Perform worker interviews, support grievance investigations and drive remediation.
• Collaborate with Legal, Procurement, Sustainability, Operations, Risk and HR teams.
• Develop and deliver training, awareness programmes and supplier forums.
• Prepare management reports, annual social performance reports and adverse media updates.

Required profile

• Minimum 2 years of experience in human‑rights compliance, social compliance, occupational health & safety or related fields.
• Bachelor’s degree; certifications such as SA8000, APSCA, ISO 45001, SMETA or Sedex are preferred.
• Strong knowledge of UN Guiding Principles, ILO Conventions and the Employer Pays Principle.
• Proven ability to conduct risk assessments, supplier audits and manage corrective actions.
• Excellent stakeholder management and analytical skills.

Required skills

• Risk Assessment
• Human Rights Compliance
• Sedex
• SMETA
• Investigations
• Occupational Health Safety
• Supplier Audits
• ISO 45001
• SA8000
• Corrective Action Management
• APSCA
• UN Guiding Principles
• ILO Conventions