Solution Architect - Microsoft Dynamics 365 CRM

About the role

Brainlake Advertising is looking for a highly technical Dynamics 365 CRM Solution Architect to lead the design and delivery of enterprise customer engagement platforms for large, complex organizations. This is a hands-on, client-facing contract role in which you will understand how the business sells, serves and engages its customers, shape the target architecture across Dynamics 365 and the Power Platform, and guide delivery teams to a production-ready, scalable solution.

Key responsibilities

• Lead discovery with business and technology stakeholders and define end-to-end target architectures across Dynamics 365 Sales, Customer Service, Field Service and Customer Insights.
• Translate requirements into scalable, secure solutions, balancing configuration, low-code and custom development, and document architectural decisions such as fit-gap analysis, environment strategy, data model and security model.
• Design the Dataverse data model, security architecture and data migration approach from legacy CRM systems.
• Design integrations with ERP, marketing, telephony, identity and data platforms using Azure Integration Services, APIs and event-driven patterns.
• Define the Power Platform approach (Power Apps, Power Automate, Power Pages, Copilot Studio) and advise clients on roadmap, licensing and adoption.
• Provide technical leadership to developers, including code reviews for plugins and PCF controls, development standards and ALM via Azure DevOps or Power Platform Pipelines.
• Ensure performance, scalability, security and data privacy, including regional data residency, and prototype approaches before implementation.
• Produce architecture artefacts such as solution designs, integration specifications, data models and technical decision records.

Required profile

• 10+ years in enterprise technology, including 6+ years architecting on Dynamics 365 CE / CRM.
• Track record of leading large-scale, multi-workstream Dynamics 365 implementations.
• Consulting or systems integration experience delivering for enterprise clients.
• Ability to communicate architecture clearly to senior business stakeholders and technical teams, and to work independently in a contract capacity.

Required skills

• Dynamics 365 and Dataverse, including data modelling, security model, business process flows, plugins and Web API.
• Power Platform governance (environments, DLP policies, CoE).
• Integration and Azure: Logic Apps, Azure Functions, Service Bus, API Management, Azure Synapse Link / Microsoft Fabric.
• Data migration from legacy CRM platforms (e.g. older Dynamics, Salesforce).
• Nice to have: PL-600 or Dynamics 365 certifications, contact center or field service experience, regulated-sector experience, GCC client experience and Arabic.