Spa Manager

About the role

Rixos is seeking an experienced and visionary Spa Manager to lead its spa operations in Abu Dhabi, United Arab Emirates. The role covers daily operations, staff leadership, strategic initiatives and guest experience, acting as a brand ambassador who fosters a culture of wellness and exceptional service while driving operational efficiency and profitability.

Key responsibilities

• Manage all spa operations and facilities to ensure efficiency, safety and compliance with standard operating procedures and brand guidelines.
• Lead, mentor and develop spa staff through performance management and professional development, building an inclusive team.
• Drive revenue growth and guest satisfaction through marketing of spa products and services.
• Review therapist schedules, treatment room utilization and staff productivity regularly to maximize yield.
• Monitor competitor locations, offerings, pricing and positioning, and analyse market trends to stay competitive.
• Oversee monthly inventory checks, control stock levels and manage procurement to optimise costs without compromising quality.
• Ensure quality assurance standards and audit requirements are met across all spa areas, reviewing scores and tracking progress against targets.
• Cultivate relationships with internal departments and external stakeholders, and represent the spa and resort brand professionally.
• Provide expert guidance on spa treatments and wellness services, and carry out other duties assigned by management.

Required profile

• Proven experience managing spa or wellness facilities and leading operations to achieve business objectives.
• Demonstrated leadership in staff recruitment, training, development and performance management.
• Financial acumen with experience in budget management, cost control and revenue optimization.
• Analytical mindset, strong problem-solving and decision-making skills, and ability to work independently.
• Multicultural awareness and sensitivity; self-motivated and goal-oriented.

Required skills

• Knowledge of spa treatments, wellness services and industry standards is highly desirable.
• Proficiency in spa management software and Microsoft Office applications is preferred.