Strategic Account Manager – Financial Institutions

About the role

Behavox is seeking a Strategic Account Manager to lead commercial relationships with complex, highly regulated financial institutions. Based in Abu Dhabi, you will own the end‑to‑end client journey, from delivery and performance to long‑term growth across global banks, hedge funds, asset managers and energy firms.

Key responsibilities

• Maintain full ownership of the relationship, delivery, health, satisfaction, retention and growth for each account.
• Drive renewals, build retention strategies, lead negotiations and close deals.
• Accurately forecast ARR churn risk and develop mitigation plans.
• Collaborate with Account Executives to generate inbound expansion opportunities.
• Lead executive business reviews focused on compliance posture, regulatory risk, control maturity and platform value.

Required profile

• Proven experience managing strategic accounts within regulated financial services.
• Ability to think strategically while executing operational tasks quickly.
• Strong autonomy in shaping account strategy, handling escalations and nurturing executive relationships.

Required skills

• Deep knowledge of enterprise compliance technology and unified controls frameworks.
• Understanding of communications surveillance, trade surveillance, compliant archiving and policy management in regulated environments.