Team Leader – Platinum Reservations

About the role

The Team Leader, Platinum will oversee the entire Reservations operation at Atlantis, The Palm, ensuring every guest interaction meets the resort’s high standards of service. You will monitor daily performance, resolve outstanding issues, and support the team in delivering seamless booking experiences.

Key responsibilities

• Monitor and control the Reservations department according to established standards.
• Ensure every caller receives optimal service and care at all times.
• Review the Reservations Trace report each day and allocate outstanding tasks to agents or supervisors.
• Guarantee that all trace items are resolved before the end of each shift.

Required profile

• Minimum of one year experience in Reservations or a contact‑center environment.
• Experience in selling, cross‑selling and upselling multi‑property portfolios is an advantage.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Full knowledge of the Opera Property Management System.

Required skills

• Opera PMS (Property Management System)

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage, life insurance, and annual flights home.
• Incentive programmes, wellness and social initiatives.
• Access to world‑class training, career mobility and internal growth opportunities across the Kerzner portfolio.