Team Support Officer – Community Management

About the role

The Team Support Officer serves as the operational backbone of the Community Management team, ensuring precision, pace, and quality in daily activities. This high‑impact, hands‑on position enables Community Managers to focus on strategic relationship and operational priorities.

Key responsibilities

• Coordinate team tasks, deadlines, and deliverables using project‑management tools and maintain a real‑time activity dashboard.
• Prepare, format, and distribute polished reports, meeting minutes, board resolutions, and community notices.
• Manage scheduling and logistics for HOA board meetings, AGMs, community events, and internal team meetings, ensuring all documentation is delivered on time.
• Maintain and update HOA community databases, homeowner records, service charge registers, violation trackers, and maintenance logs.
• Generate data‑driven reports and analytics for management review using Excel and visualization tools.
• Monitor compliance calendars for inspections, service contracts, insurance deadlines, and regulatory submissions, alerting the team to upcoming milestones.
• Act as the first point of contact for homeowner queries, complaints, and requests, logging and triaging each item.

Required profile

• Administrative excellence with strong attention to detail.
• Digital fluency and proactive coordination skills.
• Ability to manage multiple stakeholders and ensure seamless communication.

Required skills

• Advanced Excel
• PowerPoint
• Project‑management tools
• Data‑visualization tools