Teamlead Research and Design (Agentic AI)

About the role

Sana Commerce is building the future of B2B commerce for the agentic era, where buyers, sellers and agents interact and transact across every channel. It is looking for a Teamlead Research and Design who owns the point of view on how commerce products are built and experienced in an agentic world, sets the direction and leads the research and design team. The role is based in Dubai.

Key responsibilities

• Lead the research and design team toward an AI-native product and an agentic commerce experience that buyers and sellers will actually use.
• Own the end-to-end experience, including how it holds together, earns trust and performs, while the moments inside it become increasingly generated.
• Define the agentic experience design: how agents behave, when they surface, and how transparency, control and fallback are designed in.
• Build an AI-native design system: a machine-readable, token-driven system that AI tooling consumes to generate consistent, high-fidelity design.
• Own the research agenda: where the industry is heading on agentic commerce, how buyer and seller behaviour is shifting, and what trust and privacy must look like when an agent transacts on someone's behalf.
• Maintain a high standard of fidelity and quality, and the methods that let a small team hold it at speed.

Required profile

• Proven experience building AI-powered or agentic products, with demonstrable examples of products, prototypes or agents you personally helped research, design or build.
• A strong portfolio of commercially shipped products used by real customers, showing your personal contribution and measurable user or business impact.
• Proven experience leading both product design and user research, staying hands-on in research, prototyping and design.
• Track record of using user, market and industry research to shape product direction and turn insights into a clear product and experience vision.
• Experience leading and developing designers and researchers, setting direction and standards while working closely with Product Management and other product and technology disciplines.
• Experience in e-commerce is strongly preferred; experience with B2B commerce and complex buyer and seller journeys is particularly relevant.

Required skills

• Practical AI fluency across the research and design process, including design systems built for AI generation (tokens, structure, systems that scale without manual upkeep).
• User research and user experience design.

What we offer

• The opportunity to make an impact at a fast-growing SaaS scale-up.
• A global and customized onboarding program (9.1/10 rated by previous hires).
• Working closely with global leaders on strategic initiatives.
• Up to 8 weeks "work from anywhere" per year.
• A hybrid working model: 3 days from the office, 2 days from home.