Tech Ops & Support Manager

About the role

The Tech Ops & Support Manager is responsible for end‑user computing and workplace technology services for Sephora stores and headquarters across the Middle East. Based in Dubai, the role ensures a consistent employee experience, drives service delivery and leads continuous improvement in line with Sephora and LVMH standards.

Key responsibilities

• Lead day‑to‑day delivery of workplace technology services for retail and corporate environments.
• Coordinate with local IT teams and managed service providers across Middle East markets.
• Act as the primary point of contact for service performance, incident communication and improvement plans.
• Build and maintain strong relationships with business stakeholders, including HQ functions and retail operations.
• Establish governance routines such as service reviews and incident communications with EME EUX, Cyber Security and local IT.
• Manage vendor relationships end‑to‑end, overseeing performance, service quality and commercial terms.

Required profile

• Proven experience managing IT operations or support services in a multi‑site, retail environment.
• Strong stakeholder and vendor management skills.
• Ability to drive continuous improvement and align services with corporate standards.

Required skills

What we offer

• Competitive salary package.
• Opportunity to work for a global beauty leader within the LVMH group.
• Dynamic, inclusive workplace culture.