Technical Account Manager - Cloud

About the role

The Technical Account Manager – Cloud is responsible for the full lifecycle of cloud‑focused client accounts, from initial sale through delivery, consumption and ongoing profitability. The role acts as the single point of contact for clients, ensuring that commitments are met and that the relationship drives sustainable growth.

Key responsibilities

• Own the client relationship, outcomes, and profit‑and‑loss for assigned cloud accounts.
• Validate all delivery estimates with written, dated approvals from Operations and partners before any pricing is committed.
• Register every lead in the Lead Portal before solutioning, pricing or architecture work begins.
• Maintain strict pricing, discount and margin controls, escalating any exceptions to the Financial Authority.
• Drive pipeline creation by generating qualified opportunities, updating trackers weekly and following the defined stage‑gate process.
• Collaborate with architects to provide sales intelligence, align on consumption plans and ensure delivery governance after award.
• Use artificial‑intelligence tools daily to review documents and conduct outcome‑focused conversations with client executives.
• Monitor overdue payments identified by Finance and secure collections.
• Contribute reusable assets and ensure compliance with training, surveys and corporate obligations.

Required profile

• Proven experience managing complex cloud accounts with a focus on profitability and growth.
• Strong analytical mindset with the ability to enforce financial and delivery standards.
• Excellent communication skills to influence both internal stakeholders and senior client executives.
• Detail‑oriented approach to lead registration, pipeline tracking and compliance activities.
• Ability to work autonomously while coordinating with cross‑functional teams such as finance, operations and architecture.

Required skills

• Understanding of cloud service models and consumption metrics.
• Familiarity with artificial‑intelligence tools for document review and client engagement.
• Experience with CRM/lead management systems.