Technical Advisor

About the role

We are seeking an experienced automotive technical professional with advanced diagnostic expertise to join our Aftersales workshop team in the UAE. As a Technical Advisor you will guide customers, Service Advisors and technicians through complex vehicle concerns, ensuring first‑time fix and high customer satisfaction.

Key responsibilities

• Interact with customers to understand and confirm complex vehicle concerns.
• Conduct vehicle observations and road tests to support diagnosis.
• Provide technical consultation to Service Advisors and workshop technicians.
• Manage technical aspects of warranty repairs following established processes.
• Prepare and communicate detailed technical findings and reports.
• Ensure diagnostic tools and equipment are maintained, updated and available.
• Support health, safety and workshop operational standards.
• Coach technicians on‑the‑job and contribute to their development.

Required profile

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Relevant automotive technical certifications and a valid UAE driving licence.
• Minimum 7 years of automotive dealership experience, including at least 2 years as a Technical Advisor or Diagnostic Master Technician.
• Advanced vehicle diagnostic and troubleshooting capabilities.

Required skills

• Strong automotive diagnostic knowledge and advanced general repair expertise.
• Excellent troubleshooting and problem‑solving abilities.
• Proficiency with automotive diagnostic tools and equipment.
• Effective customer complaint handling and communication in English.
• Attention to detail with solid technical reporting skills.