Technical Lead – EPIC Ambulatory & MyChart

About the role

Person is responsible for leading a team of Ambulatory and MyChart resources who will report to him, and this role will report to the delivery manager. Also responsible for all reporting, monthly matrices, and client escalation handling for this team.

Key responsibilities

• System Build & Configuration: customizing Epic modules, designing Smart Sets, and building clinical workflows.
• Workflow Analysis: meeting with clinicians and leadership to identify bottlenecks and close workflow gaps.
• Troubleshooting, Maintenance & On‑call support: investigating software issues, applying system updates, and providing tier‑2 or tier‑3 end‑user support.
• Testing: creating test scripts and running unit testing prior to go‑lives and version upgrades.
• Training Support: working alongside clinical educators to ensure documentation standards and proper software use.

Required profile

• Active EpicCare Ambulatory certification, preferably with MyChart specialty.
• 6–8 years of Epic implementation or support experience in clinical environments.

Required skills

• EPIC Ambulatory
• MyChart
• Customizing Epic modules
• Designing Smart Sets
• Building clinical workflows
• Workflow analysis
• Investigating software issues
• Applying system updates
• Troubleshooting
• Tier‑2/3 end‑user support
• Creating test scripts
• Running unit testing