Technical Product Delivery Manager – PROS Revenue Management

About the role

Etihad Airways is looking for a Technical Product Delivery Manager to lead the end-to-end delivery, integration and operational management of airline Revenue Management platforms, with a focus on PROS Revenue Management (RM), Group Sales Optimizer (GSO) and their integration with the Amadeus ecosystem and the wider Offer ecosystem. The role partners with business, technology and external vendors to deliver enhancements, manage releases, ensure data integrity and keep operations stable.

Key responsibilities

• Own the product delivery roadmap, backlog, release planning and lifecycle management for Revenue Management and Group Sales solutions.
• Translate business requirements into technical specifications, integration designs and acceptance criteria.
• Manage integrations and data flows across PROS, Amadeus Altéa Inventory, RAAV, schedules, fares, bookings, inventory and revenue systems, monitoring interface performance, data quality and SLAs.
• Drive issue resolution, root cause analysis and continuous improvement.
• Coordinate delivery across internal technology, data, platform and integration teams, and act as the main technical liaison with business stakeholders and vendors.
• Work closely with the DTI technical, platform and data teams, aligning Offer delivery with their roadmaps, standards, environments and release schedules.
• Ensure system stability through incident, problem, change and environment management, and maintain technical documentation, interface specs, data dictionaries and runbooks.
• Hold vendors accountable on SLAs, change requests and defects, and support commercial and contract discussions with technical input.

Required profile

• Bachelor's degree in Computer Science, Engineering, Operations Research or a related discipline.
• 5+ years of experience in airline technology, commercial systems or revenue management environments.
• Minimum 4 years of hands-on experience with PROS Revenue Management solutions, including implementation, integration or production support.
• Experience managing complex, multi-vendor deliveries and engaging cross-functional stakeholders.

Required skills

• Strong experience integrating airline commercial systems, ideally within the Amadeus Altéa and Revenue Availability ecosystem.
• Solid understanding of airline data domains such as schedules, ATPCO fares, bookings/PNRs, inventory, competitor data and revenue accounting.
• Knowledge of APIs, integrations, SaaS platforms, cloud environments, SQL and data reconciliation.