Technical Service Specialist - Abbott Diagnostics

About the role

Abbott's Technical Service Specialist works out of the UAE location in the Abbott Core Labs division, within the Diagnostics Division. The specialist is primarily responsible for installing, maintaining and troubleshooting Abbott diagnostic instruments and ensuring customer satisfaction within a defined territory, while also taking on extra projects requested by the Service Manager.

Key responsibilities

• Demonstrate the operational capabilities of biomedical instruments and troubleshoot instrument, operator and application problems
• Perform emergency repairs, preventative maintenance, modifications and engineering updates at customer sites
• Instruct customers on changing instrument parts and applying instrument software
• Prioritize service calls, prepare detailed documentation for each call and sell service agreements and renewals
• Implement major product upgrades and act as technical coordinator and advisor for a product group
• Monitor spare parts usage and inventory against Abbott standards, and propose improvements to the service department
• Use Active Sense Technology tools to improve productivity and spare parts efficiency, and ensure compliance with quality system requirements

Required profile

• Bachelor's degree in biomedical engineering
• 5-10 years of experience in a related field; Abbott instruments experience is an advantage
• Knowledge of the diagnostics market, electronics, mechanics and chemistry, or a similar proven track record with management and customer references
• Strong communication, coaching and training skills

Required skills

• Troubleshooting and service delivery
• Use of analytical tools and software
• Understanding of biomedical instruments and their operation