Technical Support Engineer - IT Infrastructure & ELV

About the role

Tech Fortress provides IT managed services, cybersecurity, ELV systems, networking and SaaS solutions. Its Information Technology Technical Support role is a full-time, on-site position in Dubai, UAE, covering technical support, installation, configuration, troubleshooting and maintenance of IT infrastructure, cybersecurity solutions, networking and ELV systems. The engineer supports multiple clients, resolves technical issues, manages service requests and takes part in installation and implementation projects.

Key responsibilities

• Provide technical support for desktops, laptops, servers, printers, software and business applications.
• Install, configure, manage and troubleshoot cybersecurity solutions such as EDR, XDR, MDR, email security and backup and disaster recovery.
• Configure and troubleshoot network infrastructure including routers, switches, firewalls, wireless access points and VPNs.
• Support ELV systems such as CCTV, access control, IP intercoms and attendance systems, including CCTV installation, NVR/DVR configuration and remote viewing.
• Assist with sound systems, structured cabling, network termination and testing.
• Manage user accounts, email systems, permissions and access control; monitor backup jobs, endpoint protection and system health.
• Document issues, service requests and maintenance activities, and coordinate with vendors, internal teams and customers.

Required profile

• Hands-on experience with cybersecurity solutions (EDR, XDR, MDR, email security, backup and recovery).
• Practical networking experience (LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routers, switches, firewalls, wireless networks).
• ELV experience, especially CCTV installation, NVR/DVR and IP cameras.
• Experience with professional sound systems and troubleshooting.
• Diploma or degree in IT, computer science, networking or cybersecurity, or equivalent practical experience.
• Ability to work full-time on-site in Dubai, UAE.

Required skills

• Strong troubleshooting across Windows, hardware, software and business applications.
• IT managed services, remote support tools, endpoint management and monitoring solutions.
• Familiarity with Microsoft 365, email hosting, user management and access permissions.
• Backup monitoring, data recovery and restoration.
• Onsite installation, maintenance and troubleshooting at customer sites.
• Experience with Acronis, Sophos, Microsoft Defender, Hikvision, TP-Link or Cisco is an advantage; CompTIA A+, Network+, Security+, CCNA or Microsoft certifications are preferred.