Telephone Operator – Hotel Front Desk

About the role

Join the hospitality team at DoubleTree by Hilton Resort & Spa Marjan Island as a Telephone Operator. You will be the voice that connects guests, staff and services, ensuring every call is handled with professionalism and warmth.

Key responsibilities

• Manage all incoming and outgoing calls, including wake‑up calls, guest and staff paging, international calls and directory assistance.
• Respond promptly to guest enquiries, resolve complaints, protect privacy and promote hotel facilities.
• Provide accurate information about hotel services, local attractions and assist with meeting‑room and business‑center reservations.
• Maintain up‑to‑date call logs, hotel directories and other administrative records.
• Follow Hilton policies, health‑and‑safety standards and report any hazards, security incidents or accidents.

Required profile

• A genuine passion for hospitality and a commitment to delivering exceptional guest experiences.
• Integrity, teamwork, leadership and a strong sense of ownership.
• Flexibility to work rotating shifts, including nights, weekends and public holidays.
• Previous experience in a hotel, customer‑service, call‑center or front‑office role is advantageous.

Required skills

• Excellent verbal communication and telephone etiquette.
• Proficiency with Microsoft Office.
• Familiarity with hotel property‑management or telephone systems.