Telephone Operator

About the role

We are looking for a friendly and professional Telephone Operator to join our Pullman hotel team in Dubai. You will be the first point of contact for guests and callers, ensuring every interaction reflects our high standards of hospitality.

Key responsibilities

• Answer incoming calls promptly and professionally, following brand standards.
• Transfer calls accurately to the appropriate departments and colleagues.
• Provide guests with information about hotel facilities, services, and promotions.
• Handle guest inquiries, requests, and complaints with courtesy and efficiency.
• Manage wake‑up calls and deliver guest messages on time.
• Maintain accurate records of calls and requests where required.
• Follow emergency communication protocols and notify relevant departments when necessary.

Required profile

• Minimum 1 year of experience as a Telephone Operator, Front Office, or Guest Services in a 4‑ or 5‑star hotel.
• High school diploma or equivalent.
• Excellent verbal communication and telephone etiquette.
• Fluent in English; additional languages are a plus.
• Friendly, professional, service‑oriented personality.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Basic computer skills.
• Familiarity with hotel telephone systems.
• Experience with Opera or similar hotel management software.