Telesales Executive – Phone Sales Representative

About the role

We are seeking an enthusiastic Telesales Executive to drive phone‑based sales and nurture customer relationships for Grafdom in Dubai. The role involves presenting our products, handling inquiries, and converting prospects into satisfied customers.

Key responsibilities

• Contact potential or existing customers using scripted calls to promote products or services.
• Answer product‑related questions and gather requirements to close sales.
• Direct qualified prospects to the field sales team when appropriate.
• Enter and maintain accurate customer data in the CRM system.
• Process orders accurately and record call details.
• Resolve customer grievances to protect the company’s reputation.

Required profile

• Proven experience in telesales or a similar sales/customer service role.
• Track record of meeting or exceeding sales quotas over the phone.
• Strong communication, negotiation and interpersonal abilities.
• Cool‑tempered, able to handle rejection and complaints.
• Fluent English with excellent verbal skills.

Required skills

• Proficiency with CRM software and related computer programs.
• Familiarity with telephone systems used for outbound calling.