Temporary Customer Care Agent

About the role

A temporary Customer Care Agent position based in Dubai, where you act as the main point of contact for customers, handling inquiries and resolving issues with professionalism and efficiency. The role draws on call center expertise, communication skills and time management to deliver strong support and keep customer satisfaction high.

Key responsibilities

• Handle inbound and outbound customer calls promptly and professionally
• Give accurate information on products, services and policies
• Resolve customer inquiries, complaints and technical issues
• Maintain detailed and accurate records of customer interactions
• Escalate complex or unresolved issues to the right teams
• Meet performance targets such as call handling time and customer satisfaction
• Follow company procedures, quality standards and confidentiality rules

Required profile

• 1-3 years of experience in a call center, contact center or telecalling environment
• Proven technical skills in call center operations and telecalling
• Strong verbal and written English communication
• Good time management and organization, able to cope with high call volumes under pressure
• Preferred: previous customer support experience in a fast-paced setting, fluency in Arabic or other regional languages, basic troubleshooting skills, willingness to work flexible shifts including evenings and weekends

Required skills

• Familiarity with CRM systems and call center software