Tenancy Contract Support Officer

About the role

dnata Cargo is looking for a Tenancy Contract Support Officer in Dubai to support the management of all dnata Cargo contracts, including Terminal Handling Tariffs (landside and airside), sponsorship agreements, tenancy agreements and deferred payment arrangements with principals and customers. The role also covers analysing competitive rates and service levels at neighbouring airports, recommending tariff and service changes, and updating approved tariffs and agreements in company systems.

Key responsibilities

• Comply with safety, quality and environmental management policies and procedures.
• Manage new requests, renewals and terminations of office and warehouse tenancies at dnata Freight Gates, while managing tenant needs and expectations.
• Liaise with internal departments, the Maintenance Coordinator and subcontractors to ensure customer satisfaction.
• Analyse existing tariffs and recommend new pricing packages (airside and landside) for cargo terminals, and prepare and control the distribution of tariff documents with the Pricing & Contracts Controller.
• Arrange and follow up on automation of manual services, system updates, enhancements, fixes, development activities and UAT.
• Liaise with Finance, Revenue and Operations to address issues, queries, under-collections and other matters needing corrective action.
• Support budget preparation and respond to auditors' queries with information and reports.
• Prepare and support Standard Ground Handling Agreements, Lease Agreements and Cargo Tariffs, and manage the related documentation and queries.

Required profile

• Bachelor's degree.
• 4 to 6 years of experience in the airline industry, particularly in contract management and facilities management.
• Good written and spoken English and good interpersonal skills with internal and external customers.
• Strong analytical and numerical skills.
• Ability to work independently and adapt to changing trends and technologies in the airline and cargo industries.
• Strong safety awareness and compliance with safety standards.

What we offer

• An attractive tax-free salary.
• Travel benefits exclusive to the industry, including discounts on flights and hotel stays worldwide.