Unit Manager Trade Operations

About the role

The Unit Manager Trade Operations will lead the delivery of trade transaction services for premium clients in Dubai, ensuring timely processing, client satisfaction and strict compliance with regulatory standards.

Key responsibilities

• Identify disruption causes and implement fixes to ensure seamless transaction execution.
• Meet clients regularly to educate on digitisation and influence adoption.
• Conduct insight reviews, volume and query analysis and provide feedback to reduce turnaround time.
• Maintain client data confidentiality and deliver personalised service.
• Provide backup support for other Premium Service Managers.
• Prioritise trade‑priority client transactions to meet targeted TAT.
• Deliver quarterly feedback on transaction flow and suggest improvements.
• Monitor TD queue to ensure transactions are moved within 30 minutes.
• Follow up with internal stakeholders to resolve pending transactions.
• Manage staffing levels, plan leaves and ensure training on process upgrades and product knowledge.
• Uphold Group values, comply with sanctions, identify risks and implement mitigants.
• Foster a high‑performance team culture and encourage CSR participation.

Required profile

• Proven experience in trade operations or transaction processing within a banking environment.
• Strong client‑facing skills with the ability to influence digitisation.
• Demonstrated ability to lead, motivate a team and manage staffing and performance.
• Good understanding of compliance, sanctions and risk management frameworks.
• Excellent communication and analytical abilities to review volumes, queries and provide actionable insights.

Required skills