Virtual Relationship Manager

About the role

The Virtual Relationship Manager will manage a portfolio of customers for RAKBANK, delivering sales, service and compliance in a digital environment. You will act as the primary point of contact, ensuring client needs are met while supporting the bank’s growth objectives.

Key responsibilities

• Achieve budgeted sales and service targets within acceptable risk standards.
• Review customer portfolios regularly to identify cross‑sell and business opportunities.
• Manage designated relationships, addressing needs and aligning service with expectations.
• Complete tasks accurately and on time while providing excellent internal and external customer service.
• Adhere to the Staff Code of Conduct and maintain a positive bank image.
• Ensure compliance with money‑laundering and regulatory requirements.
• Provide specialist guidance to resolve queries and achieve customer satisfaction.
• Handle portfolio management to avoid delays or complaints.
• Align client communication and query resolution with internal processes and TAT.
• Work towards error‑free client request handling (Mission Zero).

Required profile

• Bachelor’s degree.
• Minimum 2 years of experience in banking or financial services with a focus on relationship management.
• Strong oral and written communication skills.
• Sales acumen and relationship‑management capabilities.
• Good knowledge of banking processes and related regulations.

Required skills