VP, Account Management - Education Business

About the role

e7 Group is looking for an experienced VP, Account Management - Education Business to lead the management, retention and growth of its key education accounts across the UAE. This is a senior client-facing leadership role focused on strengthening relationships with government education authorities, school groups and strategic partners, while coordinating commercial, operational and digital delivery teams. The successful candidate takes ownership of the day-to-day performance of the UAE education account portfolio.

Key responsibilities

• Own and manage annual account plans for priority government, private and international education accounts, and build trusted relationships with the Ministry of Education, ADEK, KHDA, school groups and other authorities.
• Establish an account segmentation model and lead regular account reviews and QBRs, supported by service, value and commercial reporting.
• Maintain renewal calendars, issue and escalation logs and early-warning mechanisms for service, tender or retention risks.
• Protect existing revenue and build a quantified pipeline of upsell and cross-sell opportunities; partner with Commercial teams on pricing, revenue planning and account governance.
• Act as senior point of accountability for priority customers, coordinate with print, logistics, digital platforms and finance teams, oversee order cycles and demand planning, and set up escalation mechanisms for customer issues.
• Improve visibility of revenue, pipeline, margins and renewals, support accurate forecasting, invoicing and collections, and provide executive-level reporting on account performance and growth opportunities.

Required profile

• 10+ years of experience in key account management, education services, B2G/B2B client management, curriculum or content delivery, publishing, EdTech or government services.
• Demonstrated experience managing large, strategic, multi-stakeholder institutional accounts and working with ministries, regulators and school groups.
• Experience in account governance, contract renewals, service management, pricing and change control.
• Bachelor's degree required; MBA or postgraduate qualification in Education Management, Public Administration, Commercial Management or Business Administration preferred.
• Strong commercial acumen, stakeholder management, negotiation and executive communication skills.
• Strongly preferred: strong understanding of the UAE education ecosystem and a track record with UAE government bodies (MOE/KHDA/ADEK) or large school groups.