VP of Research & Design

About the role

Airalo is looking for a senior design leader to shape the future of travel connectivity. The VP of Research & Design will own the end‑to‑end experience for both consumer and business products, driving strategy, research, brand, and quality across the platform.

Key responsibilities

• Own all consumer and business product surfaces, including acquisition, conversion, retention, core systems, Airalo One, and new initiatives.
• Define and execute a two‑year design strategy, setting product feel, priorities, and clear exclusions.
• Lead research and design as a single function, running the product design guild and research team.
• Own the product brand, shaping design system, typography, motion, in‑app photography, and tone from paywalls to error messages.
• Establish quality standards, enforce a unified design system, embed accessibility, and treat copy as part of design.

Required profile

• Proven experience leading design for a full‑scale product with deep consumer focus and, ideally, B2B exposure.
• Strong background in user research, using insights to set strategy rather than merely validate decisions.
• Track record of writing, championing, and living with a design strategy.
• Demonstrated ability to grow designers into leads and managers while maintaining hands‑on judgment.
• Comfort presenting design decisions in commercial business terms and building scalable design systems.