Waiter/Waitress - Club Rotana

About the role

Club Rotana is looking for dynamic, self-motivated food and beverage professionals to join its team. As a waiter or waitress you provide professional service to guests so that their visit becomes a memorable dining experience.

Key responsibilities

• Service food and beverage according to the hotel's performance manual
• Greet and seat customers and serve them professionally, discreetly and personally
• Know the food and beverage menu well and advise guests
• Monitor the quality of food and beverage served
• Handle customer complaints and queries satisfactorily
• Maintain hygiene and cleanliness in the Club Lounge and look after service equipment
• Prepare for, during and after service (mise en place and mise en scene)
• Minimise waste, breakage and spoilage
• Use up-selling techniques to exceed guest expectations and increase revenue

Required profile

• Ideally a diploma or degree in hospitality or vocational training in food and beverage
• Previous experience as a waiter or waitress in a club lounge
• Good command of English
• Hands-on approach with a passion for people and service, positive attitude and attention to detail
• Able to work calmly under pressure in a busy environment