Waitress - Hessa Street Kitchen

About the role

Hessa Street Kitchen, operated by Radisson Hotel Group, is looking for a waitress in Dubai. The role provides warm, friendly and personalised service to guests throughout their dining experience, from seating and ordering to serving and handling complaints.

Key responsibilities

• Welcome guests warmly and give friendly, attentive, personalised service throughout their meal.
• Assist with seating and tell guests about the menu, daily specials and promotions.
• Take food and beverage orders accurately and pass them clearly to the kitchen and bar teams.
• Serve food and drinks promptly, with correct presentation and adherence to service standards.
• Maintain good knowledge of the menu, ingredients, preparation methods and dietary requirements.
• Recommend dishes, suggest add-ons and upsell food and beverage items.
• Keep tables properly set up and clean, and monitor guest satisfaction, responding quickly to requests and concerns.
• Handle complaints professionally and escalate issues to the supervisor when needed.
• Coordinate with kitchen and stewarding teams and help with opening and closing duties, including mise-en-place and side station preparation.
• Ensure compliance with hotel policies, food safety regulations and service standards, and keep the restaurant and service areas clean and hygienic.

Required profile

• Previous experience as a waitress or in a similar food and beverage service role, preferably in a hotel or restaurant.
• Hospitality experience in Dubai is an advantage.
• Good command of spoken English; additional languages are an advantage.
• Flexible to work shifts, weekends and public holidays as required.
• Well-groomed, enthusiastic and willing to learn, with strong teamwork skills.

Required skills

• Knowledge of restaurant service standards, food and beverage offerings and guest engagement.
• Good communication and interpersonal skills, with a positive, guest-oriented attitude.
• Ability to handle multiple tasks efficiently in a fast-paced environment.