Watch Technician

About the role

The Watch Technician provides professional repair services for watches and clocks, ensuring functionality and high customer satisfaction. This after‑sales role supports product sales and contributes to revenue generation for Al Futtaim Watches & Jewellery.

Key responsibilities

• Perform technical repairs on watches and clocks to meet service quality standards.
• Achieve service targets by efficiently managing repair tasks and timelines.
• Provide technical estimates on authenticity and reparability to guide customer decisions.
• Conduct quality control checks and maintain documentation for compliance.
• Identify recurring technical issues and recommend process improvements.

Required profile

• Minimum 10th standard education.
• 5+ years of experience as a service technician, preferably in the watch industry.
• Strong knowledge of watches and ability to assess and repair various timepieces.
• Self‑motivated with effective communication skills for customer interaction.

Required skills

• Professional watch and clock repair techniques.
• Proficiency in Microsoft Excel and Word for documentation and reporting.