Web & Digital Delivery Manager (Client Facing)

About the role

GTECH Information Technology delivers enterprise-level digital solutions, from government portals and large websites to immersive event experiences. It is looking for a hands-on Web & Digital Delivery Manager to own the end-to-end delivery of its web application and digital projects. This is a delivery-focused, individual-contributor role with no direct reports: you will coordinate developers, designers, SEO and digital marketing specialists and clients so that work ships on time, on budget and to the expected standard.

Key responsibilities

• Plan and run the full lifecycle of web application and website projects, from kickoff to launch and handover, including scope, timelines, resourcing, budgets and milestones.
• Act as the main point of contact for clients, setting expectations, presenting deliverables and giving regular status updates.
• Coordinate developers, UI/UX designers, SEO specialists, content writers and paid-media specialists, assigning tasks and holding owners to deadlines.
• Own SEO delivery, ensuring technical SEO is built into web builds and coordinating on-page, content and off-page work.
• Manage digital marketing campaigns (PPC, social, email, content), tracking timelines, budgets and performance against KPIs.
• Write and maintain project documentation such as briefs, scopes of work, project plans, status reports and risk logs.
• Manage scope, risks and change requests proactively, and run standups, sprint planning and reviews using agile or hybrid methods.
• Coordinate testing, QA and client sign-off, manage post-launch support and track project profitability.

Required profile

• 5 years of experience as a Digital / Web / Project Manager in a digital agency, web development or software environment.
• UAE-based experience delivering digital projects for clients in the Dubai / UAE market.
• Confident, clear communicator in English; Arabic is a plus.
• Nice to have: experience managing external vendors and freelancers.

Required skills

• Solid working knowledge of web application and website delivery, able to talk credibly with developers.
• SEO (technical and on-page) and digital marketing channels (PPC, social, content, email).
• Project management tools such as Jira, ClickUp, Asana, Trello and Slack.
• Nice to have: HTML/CSS, CMS platforms (WordPress), APIs, hosting, Google Analytics / Google Ads / SEO tool certifications.