Welcomer – Guest Reception Specialist

About the role

We are looking for a friendly and enthusiastic Welcomer to be the first point of contact for our guests in Dubai. You will create a warm, personalized welcome experience and ensure smooth arrivals and departures.

Key responsibilities

• Greet and welcome all guests with professionalism and a genuine smile.
• Provide personalized check‑in and check‑out experiences.
• Assist guests with inquiries, directions and hotel information.
• Offer welcome beverages or amenities based on guest status or preferences.
• Coordinate with Front Office, Concierge and Guest Relations to ensure seamless service.
• Maintain a visible presence in the lobby and promote hotel services and promotions.
• Handle guest feedback, resolve issues or escalate appropriately.

Required profile

• Minimum 1 year of experience in a Front Office or guest‑facing role in a 4‑ or 5‑star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills in English; additional languages are a plus.
• Warm, outgoing, service‑oriented personality with ability to work under pressure.
• Strong knowledge of Dubai and its tourist attractions.
• Flexible to work shifts, including weekends and public holidays.

Required skills

• Familiarity with Opera or similar hotel management software.