Administration Officer - Technical Operations

About the role

The Administration Officer – Technical Operations will support Etihad’s operational teams by managing data, reports and administrative processes. This role ensures accurate performance visibility and timely follow‑up on actions across shifts and departments.

Key responsibilities

• Process and validate operational data, maintaining departmental trackers, dashboards and manpower records.
• Prepare routine and ad‑hoc management reports, ensuring proper archiving and compliance.
• Monitor delays, findings and outstanding actions, escalating issues to management as needed.
• Liaise with internal and external stakeholders to provide administrative support and business engagement.
• Lead a small team of admin staff, coordinating workload and ensuring quality standards.
• Support quality, safety and compliance activities, including CAPA monitoring and audit follow‑up.

Required profile

• High school diploma with at least 3 years of relevant experience, or a bachelor’s degree with 1 year of experience.
• Proven hands‑on experience in office administration within a fast‑paced operational environment.
• Strong ability to manage multiple priorities and coordinate with diverse stakeholders.
• Aviation operations experience is an advantage.

Required skills

• Microsoft Excel (data analysis and reporting)
• Microsoft PowerPoint
• Microsoft Office Suite