After Sales & Service Contracts Executive

About the role

The After Sales & Service Contracts Executive will manage existing customers, drive service contract renewals, sell spare parts and ensure high customer satisfaction across the installed base in the water‑treatment sector.

Key responsibilities

• Maintain relationships with existing customers and act as the primary point of contact for after‑sales and service needs.
• Drive service contract renewals and follow up proactively to secure long‑term agreements.
• Prepare and follow up on spare‑parts quotations, promoting sales to the current customer base.
• Identify and upsell upgrades, add‑ons and other aftermarket solutions.
• Conduct outbound activities to uncover additional sales and service opportunities.
• Handle customer complaints, coordinate with service teams and ensure timely resolution.

Required profile

• Minimum 2 years of B2B after‑sales, service‑contract or spare‑parts sales experience.
• Proven track record in service‑contract renewals and spare‑parts quotation management.
• Strong customer‑relationship management and communication skills in English; Arabic is a plus.
• Experience using CRM systems, preferably Salesforce.
• Ability to manage customer retention, address churn and coordinate with internal service teams.

Required skills

• CRM systems
• Salesforce