Aftersales Systems Support & MIS Supervisor

About the role

This position sits at the heart of Al-Futtaim Automotive's aftersales network, ensuring that every service booking, parts invoice and workshop job card runs smoothly. Based in Dubai and reporting to the National Aftersales Manager, you will be the go‑to person for branch teams when system issues block customer service.

Key responsibilities

• Provide first‑line systems support for service teams across all branches, answering queries and resolving system‑related issues within 48 hours.
• Resolve same‑day front‑line blockers such as invoice reversals, mileage corrections, discount applications, package amendments and time‑clocking issues.
• Maintain and build service and parts packages that drive revenue.
• Load and keep appointment and technician schedules up‑to‑date so branches can book, clock and invoice without friction.
• Identify recurring issues, analyse underlying processes and propose permanent improvements.

Required profile

• Strong problem‑solving mindset and enjoyment of being the go‑to troubleshooter in a fast‑moving operational environment.
• Ability to work closely with branch teams and the National Aftersales Manager.
• Attention to detail in handling master data, pricing packages and schedules.

Required skills

What we offer

• Opportunity to work within a leading automotive group with a diversified regional presence.
• Dynamic environment where you can make a tangible impact on aftersales operations.